About the Quality Team of the Year Award

The team has embedded a clear, integrated quality operating model that connects product design, manufacturing and market performance, shifting the focus from reactive control to predictive prevention. By combining strong governance with data‑driven assurance, including consumer insight and social listening, the team has achieved significant reductions in complaints and improved product confidence. Their emphasis on capability building, supplier engagement and leadership alignment has positioned quality as a shared responsibility across the business, delivering scalable, sustainable improvement at global scale.

Working on complex tunnelling projects, including Hinkley Point C, the team moved beyond inspection‑led activity to establish a robust governance and assurance framework grounded in evidence‑based acceptance. By clarifying decision rights, introducing stop‑go authority and strengthening supplier collaboration, they reduced technical and commercial risk while maintaining delivery momentum. Crucially, the team embedded learning into repeatable systems and practices, ensuring improvements extended beyond a single project and strengthened organisational resilience across international operations.

The team created a coherent management framework that integrates process ownership, risk management, assurance and continuous improvement across a complex, multi‑disciplinary organisation. By reducing fragmentation and embedding controls directly into everyday delivery, they enabled leaders to gain clearer visibility, manage risk more effectively and make informed decisions. Their work has established quality as a unifying discipline that supports confidence, consistency and improvement across programmes critical to national security.